This annual report will be presented to Parliament to meet the statutory reporting requirements of State Lotteries Act 1966 and the requirements of Premier and Cabinet Circular PC013 Annual Reporting.
This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.
Submitted on behalf of the Lotteries Commission of South Australia by:
From the Commissioner
The Lotteries Commission of South Australia (Commission) is responsible for the promotion and conduct of lotteries in South Australia in accordance with the provisions of the State Lotteries Act 1966 (Act).
Tatts Lotteries SA Pty Ltd (Tatts) continues its appointment as the exclusive Master Agent to operate the Commission’s products and brands for a term of 40 years. The Commission retains full accountability under the Act for lotteries in South Australia and is required to account for all transactions through the Lotteries Fund including distributions to the Hospitals Fund, utilisation of the prize reserves/funds, the making of ex gratia payments from the Unclaimed Prizes Reserve, together with the consideration of applications for new or enhanced Rules for lottery games.
The Commission’s focus is one of regulation including compliance monitoring and enforcement, the assessment and approval of new lottery products/enhancements, and consumer protection to ensure that Tatts, as the Master Agent, complies with its obligations under the transaction documents and enables the Commission to fulfil its obligations under the Act.
As the majority of the Commission’s games are subject to a national prize pooling arrangement (Bloc), the Commission remains a signatory to the national Bloc agreements. Tatts is the Commission’s representative at the various Bloc meetings. Additionally, Tatts sells the games of Keno and Instant Scratch-Its tickets on behalf of the Commission. As an agent of the Commission, Tatts receives a Master Agency fee.
In 2019-20 the Commission’s games sales reached a record $552.22 million with $331.05 million being paid in prizes to players.
As at 30 June 2020, the retail agency network comprised 614 agents selling the Commission’s games. Retail agents received a commission on sales, totalling $41.15 million.
The return to the State Government includes Gambling tax (41% of net gambling revenue) and 50% of prizes forfeited. Gambling tax of $90.78 million and unclaimed prizes of $1.59 million were available for return to government.
The Master Agent fee (net of agent’s commission) accruing to Tatts in 2019‑20 was $69.24 million.
Tatts holds and operates the Lotteries Fund for and on behalf of the Commission, however the control of the Fund is retained by the Commission. As at 30 June 2020, the Fund held $73.95 million and included game related liabilities of $22.06 million and the Unclaimed Prizes Reserve of $9.18 million.
Overview: about the agency
Our strategic focus
To regulate the promotion and conduct of lotteries in South Australia.
In the regulation of the promotion and conduct of lotteries we will operate with integrity, accountability and respect.
Our functions, objectives and deliverables
Responsible for the promotion and conduct of lotteries in South Australia in accordance with the provisions of the State Lotteries Act 1966. Tatts Lotteries SA Pty Ltd (Tatts) has been appointed as the master agent to operate the Commission’s brands and products. The terms and conditions of the appointment and ongoing operation of the principal/agent relationship are governed by a series of transaction documents. The Commission monitors Tatts’ compliance with these documents, ensuring that the correct amounts are paid for prizes, gambling tax and GST payments are collected, and that the contributions to the Hospitals Fund are maintained.
Our organisational structure
Changes to the agency
Since January 2020 the Agency has been incorporated within the Department of Treasury and Finance to streamline the operating arrangements for the Lotteries Commission of South Australia. Ms Tracey Scott was appointed Commissioner effective 1 January 2020.
The Hon Robert Lucas MLC is the Treasurer and has ministerial responsibility for the Lotteries Commission of South Australia. The Treasurer has a range of specific powers delineated in the State Lotteries Act 1966, in addition to his broad range of ministerial powers.
Our Executive team
Tracey Scott is the Commissioner and she is also responsible and accountable for
- Management of the affairs of the Commission;
- Efficient administration of the Commission within established policy, ensuring achievement of its objectives; and
- Administering and enforcement of the transaction documents to ensure compliance by the master agent of its obligations.
Legislation administered by the agency
State Lotteries Act 1966
Lotteries (General) Rules
Lotteries (Saturday X Lotto) Rules
Lotteries (Monday and Wednesday X Lotto) Rules
Lotteries (Oz Lotto) Rules
Lotteries (Powerball) Rules
Lotteries (Keno) Rules
Lotteries (Instant Scratch-Its Rules
Lotteries (The Pools) Rules
Lotteries (Super 66) Rules
Lotteries (Set for Life) Rules
Lotteries (Lucky Lotteries) Rules
Lotteries (Traditional Lottery) Rules
Lotteries (Promotional Lottery) Rules
Other related agencies (within the Minister’s area/s of responsibility).
Department of Treasury and Finance
Organisation & Governance, Financial Management, Reporting and Policy The agency’s performance
Performance at a glance
The Commission’s games generated $552.22 million in revenue in 2019-20, and contributed to the South Australian community via the distribution of:
- $331.05 million in prize money to players of the Commission’s games;
- $92.37 million to the Hospitals Fund for the provision, maintenance, development and improvement of public hospitals and equipment for public hospitals; and
- $41.15 million in commission earnings to retail agents.
The Commission’s Master Agent fee expense for the operation of the lottery games in South Australia in 2019‑20 was $69.24 million.
The Commission paid $ 8.96 million in GST payments.
Agency contribution to whole of Government objectives
SA Lotteries’ agencies are distributed amongst a variety of small business entities enabling the creation of more private sector jobs in South Australia.
The Commission’s operating expenses were 2.8% more than the budgeted amount for the 2019-20 year. Expenditure is under constant review to ensure that the Commission can meet its obligations to attain the Government’s efficiency dividend.
The Commission supports and approves innovations that enhance the games and prize pools offered to the players of South Australia.
Agency specific objectives and performance
Ensuring the operation of lotteries in South Australia comply with regulatory and legal requirements.
Monthly reconciliation of accounts of master agent.
Monthly, quarterly and yearly compliance checking of master agents responsibilities against the transaction documents.
Monthly process of verifying financial information to confirm actual income and expenditure, as reported in a monthly financial report to the Treasurer.
Ensuring returns to the Government on behalf of the community of South Australia
Returns to State Government via gambling tax and unclaimed prizes.
Return to Federal Government via GST payments.
Return to State Government of $92.37 million.
Return to Federal Government of $8.96 million.
Being seen as corporately responsible and a respectful organisation.
Initiative in place to move towards being paper free with a focus on creating digital records and reducing paper based files.
100% new documents in digital format.
75% existing files converted to digital format in line with records management policies and procedures.
Corporate performance summary
Percentage of total sales
Value of prizes won
Saturday X Lotto
Increase of $6.4 million or 5.1%
Monday & Wednesday X Lotto
Increase of $5.1 million or 15.3%
Decrease of $ 20.1 million or 27.4%
Increase of $21.2 million or 17.4%
$ 1.5 million
Decrease of $0.3 million or 19.2%
Set for Life
$4.2 million or 20.6%
Lucky Lotteries – Super Jackpot
Increase of $0.7 million or 60.7%
Lucky Lotteries – Mega Jackpot
Decrease of $3.1 million or 46.4%
Instant Scratch-Its tickets
Increase of $4.3 million or 13.5%
Decrease of $4.8 million or 4%
Employment opportunity programs
Nil to Report.
Agency performance management and development systems
Performance management and development system
Staff Performance Development Plan (developed by agency) and OurDevelopment Performance Plan
In the third quarter of the financial year, staff met with their Manager and the Commissioner to re-evaluate the identified key deliverables. At the end of the financial year, a performance discussion occurs in accordance with the staff member’s performance development plan. Compliance - 0% of 2.4 FTE. (no assessment of Commissioner)
Work health, safety and return to work programs
Nil to Report.
Workplace injury claims
Total new workplace injury claims
Seriously injured workers*
Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE)
*number of claimants assessed during the reporting period as having a whole person impairment of 30% or more under the Return to Work Act 2014 (Part 2 Division 5)
Work health and safety regulations
Current year 2019-20
Number of notifiable incidents (Work Health and Safety Act 2012, Part 3)
Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195)
Return to work costs**
Current year 2019-20
Total gross workers compensation expenditure ($)
Income support payments – gross ($)
**before third party recovery
Data for previous years is available at: https://data.sa.gov.au/data/dataset/b7bfdbe1-1ec8-4717-a382-b81faa31d491
Executive employment in the agency
Number of executives
Data for previous years is available at: https://data.sa.gov.au/data/dataset/6ce8b7c5-136c-46f2-ab13-269e2e3f53c0
The Office of the Commissioner for Public Sector Employment has a workforce information page that provides further information on the breakdown of executive gender, salary and tenure by agency.
Financial performance at a glance
The following is a brief summary of the overall financial position of the agency. The information is unaudited. Full audited financial statements for 2019-20 are attached to this report.
Statement of Comprehensive Income
Net cost of providing services
Net Revenue from SA Government
Total Comprehensive Result
Statement of Financial Position
The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken, and the actual payments made for the work undertaken during the financial year.
Consultancies with a contract value below $10,000 each
$ Actual payment
Spiros Sarris – Ellin Corporation
Records Disposal Schedule
Consultancies with a contract value above $10,000 each
$ Actual payment
Data for previous years is available at: https://data.sa.gov.au/data/dataset/22d2618c-5a69-42f3-b5aa-763da8ff55e9
See also the Consolidated Financial Report of the Department of Treasury and Finance for total value of consultancy contracts across the South Australian Public Sector.
The following is a summary of external contractors that have been engaged by the agency, the nature of work undertaken, and the actual payments made for work undertaken during the financial year.
Contractors with a contract value below $10,000
$ Actual payment
All contractors below $10,000 each - combined
Contractors with a contract value above $10,000 each
$ Actual payment
Data for previous years is available at:https://data.sa.gov.au/data/dataset/03064c8f-3d98-4d50-95ef-58fd50121de2
The details of South Australian Government-awarded contracts for goods, services, and works are displayed on the SA Tenders and Contracts website. View the agency list of contracts.
The website also provides details of across government contracts.
Risk and audit at a glance
Risk assessments are undertaken by the Commission on an ongoing basis to include any new identified corporate risks. Risks in relation to the Commission’s relationship with Tatts were assessed during the year. A risk management workshop was conducted by the Commission’s internal auditors, BDO Advisory (SA) Pty Ltd with management on 19 September 2019 to consider the business risks. All risks are managed appropriately.
Fraud detected in the agency
Category/nature of fraud
Number of instances
Nil to report
NB: Fraud reported includes actual and reasonably suspected incidents of fraud.
Strategies implemented to control and prevent fraud
The Commission has the following strategies in place to minimise its exposure to fraudulent and corrupt conduct:
- Fraud and Corruption Control Policy in addition to a supporting procedure and plan;
- Identification and documentation of potential fraudulent and corruption risk items as part of a broader risk register; and
- Quarterly fraud control reports by designated staff.
Data for previous years is available at https://data.sa.gov.au/data/dataset/d7a16840-b3f7-4174-8ac6-64a2460d01b1
Public interest disclosure
Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Public Interest Disclosure Act 2018:
Data for previous years is available at: https://data.sa.gov.au/data/dataset/d98275e3-b16c-478c-82a7-289ae0db7c00
Note: Disclosure of public interest information was previously reported under the Whistleblowers Protection Act 1993 and repealed by the Public Interest Disclosure Act 2018 on 1/7/2019.
Reporting required under any other act or regulation
Act or Regulation
State Procurement Act 2004
s12(2)(d), s19(1) – Report of total procurement spend.
Procurement Spend Summary (GST inc)
(G) Goods Total:
(S) Services Total:
Total Procurement Spend:
Number of public complaints reported
Number of Complaints
Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency
(relates to conduct of Master Agent)
Failure to action service request; poorly informed decisions; incorrect or incomplete service provided
Lack of service specific knowledge; incomplete or out-of-date knowledge
Inadequate, delayed or absent communication with customer
Customer’s confidentiality or privacy not respected; information shared incorrectly
System offline; inaccessible to customer; incorrect result/information provided; poor system design
(relates to conduct of Master Agent)
Access to services
Service difficult to find; location poor; facilities/ environment poor standard; not accessible to customers with disabilities
Processing error; incorrect process used; delay in processing application; process not customer responsive
Incorrect policy interpretation; incorrect policy applied; conflicting policy advice given
Policy content difficult to understand; policy unreasonable or disadvantages customer
Incorrect, incomplete, out dated or inadequate information; not fit for purpose
Access to information
Information difficult to understand, hard to find or difficult to use; not plain English
Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met
Maintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness
Service design doesn’t meet customer needs; poor service fit with customer expectations
No case to answer
No case to answer
Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate
Number of positive feedback comments
Number of negative feedback comments
Total number of feedback comments
% complaints resolved within policy timeframes
Data for previous years is available at: https://data.sa.gov.au/data/dataset/de24d329-35c2-41bd-8cd3-428f442b6d6c
Service Improvements resulting from complaints or consumer suggestions over 2019-20.
During the year the Commission received two complaints, Professional Behaviour / Staff attitude and Service Delivery / System technology. Both of these were issues raised with the Master Agent and were dealt with in a prompt and efficient manner.
Appendix: Audited financial statements 2019-20
Financial statements 2019-20 (PDF 1.7MB)