In early 2021-22 the South Australian public sector united under the purpose statement of ‘Making a difference so South Australia thrives’.

The purpose of this statement was to unite all public servants so the full potential of the workforce could be unlocked and real outcomes for South Australia achieved.

• Service
• Professionalism
• Trust
• Respect
• Collaboration and Engagement
• Honesty and Integrity
• Courage and Tenacity
• Sustainability

The Department of Treasury and Finance (DTF) is the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Our people conduct research, analyse information, give advice, contribute to government policy and decision making and support the Treasurer in producing the State Budget.

Our people also provide corporate and business services in the areas of payroll, accounts payable, accounts receivable and financial services so that all South Australian government departments can focus on their core business operations.

Our objectives are:

Our People

• Trust and empower our skilled, diverse, flexible and committed people

Economic Growth

• Drive economic growth, jobs, investment and economic opportunities for South Australia

Thriving South Australia

• Ensure all South Australians have the opportunity to thrive

Easy to do business with

• Make doing business with government easier

More jobs

Assisted the government in the development and implementation of a range of measures to support businesses, community organisations and jobs, including in response to the COVID-19 pandemic.

Provided secretariat support to the former Jobs and Economic Growth Fund Governance Group including advice on the impacts of proposals on industry development and jobs in the state.

Contributed to the Port Bonython Hydrogen Hub Project including negotiating land leases, facilitating access to State infrastructure and planning for common use infrastructure to enable private investment in a South Australian Hydrogen Industry.

Negotiated and managed industry assistance contracts on behalf of the Treasurer and other agencies that promoted economic and employment growth for the State

Lower costs

Provided advice to the incoming government to implement the savings strategies included as part of its election commitments.

Provided advice to the Government to enable it to limit the increase in Emergency Services Levy bills.

The Schools PPP team successfully oversaw the early refinance of the SA Schools PPP Project debt, providing nominal savings to the State of $2.37 million over the life of the operational phase.

Maintained and enhanced SAFA’s access to financial and insurance markets.

Supported the implementation of the South Australian Electric Vehicle Action Plan including a target to have 1% of the SUV and passenger fleet as ‘plug in’ by
30 June 2022.

Better Services

Contributed to the development of a new Preschool Reform Agreement providing $113 million in Commonwealth Government funding covering the 2022 to 2025 preschool years to support continued access to at least 15 hours of preschool each week for all children in the year before they start school.

Contributed to the development of a new National Mental Health and Suicide Prevention Agreement delivering $128 million in additional State and Commonwealth Government support for mental health services over the next five years.

Effectively managed the delivery of two birth to year 12 schools under a PPP arrangement at Aldinga and Angle Vale, respectively. Both sites were delivered on budget and on time with schools open to students on day 1, term 1, 2022.

Commissioned an independent evaluation of the Aspire social impact bond and oversaw implementation of the Newpin and Resilient Families social impact investments.

Continued to coordinate the state’s role in supporting construction of the new Australian Bragg Centre for proton therapy cancer treatment and research due for completion in late 2023.

Provided centralised across government insurance claims and risk management services.

Provided treasury and insurance services to internal and external clients.

Continued to provide consistent and practical services to support businesses and workers to improve work health and safety and workplace relations outcomes, including making it easier for people to engage with SafeWork SA and taking firm and fair action in the case of non-compliance

Progressed a number of initiatives to provide better services, including enabling electronic invoicing capability which will lead to faster supplier payments.

Program: Accountability for Public Sector Resources

Produce and publish the consolidated Government of South Australia financial statements for 2020-21, the 2021-22 Mid-Year Budget Review, and the 2022-23 Budget.

Produced and published the 2020‑21 financial statements, 2021‑22 MYBR and the 2022-23 Budget.

Program: Accountability for Public Sector Resources

Continue to provide advice to government to support the state’s economic recovery from the impacts of COVID‑19 and monitor the delivery of the government’s economic stimulus package.

Provided advice to the government on its economic stimulus package.

Administered the Homebuilder Program.

Program: Accountability for Public Sector Resources

Provide advice to the Treasurer on issues and national reforms being considered by the Council on Federal Financial Relations.

Provided briefings and advice to support the Treasurer when attending monthly Council on Federal Financial Relations and Board of Treasurers meetings.

Provided briefings to the Treasurer for his role on the National Federation Reform Council.

Program: Accountability for Public Sector Resources

Provide advice to government on budget related matters.

Briefed the incoming government on budget related matters as part of the incoming government briefing process.

Supported the incoming government to incorporate its election commitments into the 2022-23 Budget.

Program: Accountability for Public Sector Resources

Continue to support recovery and rebuilding in disaster affected communities.

Continued to support recovery and rebuilding in disaster affected communities through:

• Provision of financial and budgetary advice to   the State Recovery Coordination and Planning   Group established for the ex-tropical cyclone Tiffany severe weather event
• Assessing and managing claims for financial   assistance from councils through the Local Government Disaster Recovery   Assistance Arrangements.

Program: Accountability for Public Sector Resources

Continue to coordinate the state’s role in supporting construction of the new Australian Bragg Centre for proton therapy cancer treatment and research due for completion in late 2023.

Construction of the New Australian Bragg Centre is proceeding on schedule for completion in September 2023.

Program: Accountability for Public Sector Resources

Complete the construction phase of new birth to year 12 education facilities in Angle Vale and Aldinga to be built under a Public Private Partnership in close collaboration with the Department for Education and transfer operational responsibility to the Department for Education before the commencement of the 2022 school year.

Construction phase of the facilities completed on budget at $253.8 million and operational responsibility transferred to the Department for Education prior to the commencement of the 2022 school year.

Program: Treasury Services

Sub-program: Revenue Collection and Management

Continue to manage the Commonwealth Government’s HomeBuilder Grant Scheme through the continuing assessment of applications against the criteria and releasing payments upon confirmed eligibility.

RevenueSA has received 14,040 HomeBuilder Grant applications. Of these applications, 10,357 have been granted full approval and paid totalling approximately $248 million.

Program: Treasury Services

Sub-program: Revenue Collection and Management

Provide support to taxpayers in repayment of payroll tax COVID-19 relief deferments.

As at 30 June 2022, 134 businesses have deferred their payroll tax with a value of $3,657,231.

Program: Treasury Services

Sub-program: Revenue Collection and Management

Continue to manage the government’s land tax ex gratia schemes for COVID-19 relief, transition fund and affordable community housing (development and relief pilot) schemes.

A total of $19.45 million COVID-19 land tax landlord relief provided to 1734 landlords over the duration of the program.

The land tax transition fund has provided $2.18 million in relief to 30 June 2022.

Program: Treasury Services

Sub-program: Revenue Collection and Management

Increase the number of taxpayer transactions that are able to be performed through RevenueSA Online.

Self-service transactions facilitated through RevenueSA Online continue to grow:

• 134 taxpayers   used RevenueSA online to indicate intention to defer their monthly payroll   tax payment for the return periods January 2022 to May 2022.
• 1,855 online applications received from   taxpayers requesting payment assistance for land tax.

Program: Treasury Services

Sub-program: Revenue Collection and Management

Finalise re-writing of the Stamp Duties Act 1923 into a modern Duties Bill for the government’s consideration and introduction to parliament, including associated review and updating of published technical content.

Consultation complete and draft Bill is under consideration by Government.

Program: Industrial Relations

Sub Program: Industrial Relations

Lead the negotiation of public sector enterprise agreements for SA Modern Public Sector: Salaried, SA Public Sector Wages Parity: Weekly Paid, TAFE SA Education Staff, SA Ambulance Service, SA Metropolitan Fire Service Firefighters, Adelaide Festival Centre Performing Arts Centre, Adelaide Festival Centre Professional and Administration, Nurses and Midwives, Salaried Medical Officers, SA Health Clinical Academics, Visiting Medical Specialists, Assistants to Members of SA Parliament, Rail Commissioner: Infrastructure (Federal), Rail Commissioner: Maintenance (Federal), Funds SA, and SA Water Corporation.

New enterprise agreements were finalised for:

Assistants to the Members of the South Australian Parliament; Return to Work SA; SA Health Salaried Medical Officers; SA Health Visiting Dental Specialists; SA Water Corporation; South Australian Public Sector – Salaried; South Australian Public Sector Wages Parity - Weekly Paid; State Theatre Company of South Australia Workshops and Prop; Superannuation Funds Management Corporation of South Australia (trading as Funds SA); TAFE SA Educational Staff.

Negotiations commenced or continued for:

Nursing/Midwifery; SA Health Clinical Academics; SAMFS Firefighters; South Australian Ambulance Service; Adelaide Festival Centre Trust -Professional and Administrative employees; Adelaide Festival Centre Trust -Performing Arts Centre employees.

Program: Industrial Relations

Sub Program: Industrial Relations

Manage and provide advice about employment-related matters concerning the public sector including the conduct of litigation and resolution of industrial disputes and monetary claims.

Managed on behalf of the declared employer, 33 new matters. They included tribunal and court matters concerning monetary claims, industrial disputes, interpretation of clauses in enterprise agreements, and additional compensation matters.

Program: Industrial Relations

Sub Program: SafeWork SA

Continue to contribute to the work injury reduction trend in South Australia with firm and fair enforcement of the law.

Continued to undertake compliance, enforcement and education activities to contribute to the national target in the Australian Work Health and Safety Strategy 2012-2022 of a 30% reduction in the incidence rate of claims resulting in one or more weeks off work by 2022.

Program: Industrial Relations

Sub Program: SafeWork SA

Continue to provide consistent and practical services to support businesses and workers to improve work health and safety and workplace relations outcomes, including making it easier for people to engage with SafeWork SA and taking firm and fair action in the case of non-compliance.

SafeWork SA’s Education team continued to provide advice and education on work health and safety and state-based industrial relations.

For the period 1 July 2021 to 17 May 2022, there were: six convictions recorded in the SAET for work health and safety matters, with penalties imposed totalling $736,000; and eight EUs finalised with an estimated minimum spend for enforceable undertakings totalling $1,205,561 with further rectification of $1,231,224 undertaken by the Person Conducting the Business or Undertaking (PCBU).

Program: Industrial Relations

Sub Program: SafeWork SA

Undertake and track the effectiveness of proactive compliance campaigns identified through incident, injury or illness data, or in response to jurisdictional or other recommendations, to educate and support industry compliance with work health and safety legislation.

SafeWork SA conducted a series of proactive compliance campaigns that were prioritised through incident, injury or illness data.

Campaigns included:

• Managing Risk of Falls in Residential   Construction
• Licensed Asbestos Removalist and Assessor
• Muscular skeletal Disorders in Transport
• Psychosocial   and Work Health Safety management systems
• Security   Sensitive Ammonium Nitrate Licence holders.

Program: Industrial Relations

Sub Program: SafeWork SA

Finalise the implementation of changes arising from the ICAC evaluation

All recommendations were completed by 30 June 2022.

Program: Industrial Relations

Sub Program: SafeWork SA

Continue contributing to the implementation of the Commonwealth Government’s National Strategic Plan for Asbestos Awareness and Management 2019-2023 by coordinating the whole of government response to asbestos awareness and management in South Australia

SafeWork SA established the SA Asbestos Action Plan Strategic Group (the Strategic Group), comprised of Executive level government members, to implement the National Strategic Plan in South Australia.

Program: Government Services

Sub Program: Shared Services

Engage with government suppliers on the progressive adoption of e-invoicing.

E-invoicing capability has been successfully implemented across 23 government agencies.  Shared Services SA has also worked with a number of suppliers to enable them to submit e-invoices.  The supplier onboarding program will continue in 2022-23.

Program: Government Services

Sub Program: Shared Services

Commence implementation of an electronic forms solution to streamline current human resources administrative processes.

The development of prototype electronic forms for position management and change of hours is well progressed.  A pilot implementation is planned to be undertaken in 2022‑23.

Program: Government Services

Sub Program: Shared Services

Implement the new version of the Basware invoice management system across SA Health.

During 2021-22, the new version of Basware was successfully deployed across six health entities.  Implementation for the remaining eight health entities is expected to be completed in November 2022.

Program: Government Services

Sub Program: Shared Services

Commence a project to progress the proposed replacement of the Masterpiece financial management system, subject to the outcome of the business case.

A high-level business case has been completed and funding allocated to progress initial project planning activities for the replacement of Masterpiece.  A project team has been established to progress the planning phase.

Program: Government Services

Sub Program: Shared Services

Support Super SA to implement the new choice of superannuation fund legislation.

Testing of a new version of CHRIS 21 (v8.25) is well progressed, which will support effective implementation of the choice of superannuation fund legislation.

Program: Government Services

Sub Program: Government Procurement

Implement the government’s new procurement policy framework and Treasurer’s Instructions for procurement management across the public sector.

Support has been provided to Public Authorities to transition to the new SA Procurement framework.

Program: Government Services

Sub Program: Government Procurement

Continue leading on the recommendations supported by the government in response to the South Australian Productivity Commission and Statutory Authorities Review Committee inquiries into government procurement.

96% of the South Australian Productivity Commission (SAPC) Stage 1 recommendations (24 of 25 PSSA Recommendations) have been implemented.

89% of the SAPC Stage 2 recommendations (41 of 46 PSSA Recommendations) have been implemented.

85% of the Statutory Authorities Review Committee recommendations (11 of 13 PSSA Recommendations) have been implemented.

Program: Government Services

Sub Program: Government Procurement

Implement a new capability strategy for procurement and contract management practitioners in the public sector.

In 2021-22, 780 officers from 50 Public Authorities attended training.

The programs covered contract management, contract development, industry engagement and social procurement.

Program: Government Services

Sub Program: Government Procurement

Establish new across government contracts for the supply of aviation services, stationery and office supplies, personal computer and server equipment, audit and financial advisory services, natural gas, fuels for state government fleet vehicles (fuel cards), messaging and business communications services, temporary staff services, and energy information management systems.

New contracts have been established for the supply of aviation services, stationery and office supplies, personal computer and server equipment and messaging and business communications services.

Program: Government Services

Sub Program: Electorate Services

Deliver the new House of Assembly electorate offices relocations resulting from the 2020 Electoral Districts Boundaries Commission review.

Eight of the ten offices affected by the 2020 Electoral Districts Boundaries Commission review have been settled with options for Elder and Enfield subject to further investigation.

Program: Government Services

Sub Program: Electorate Services

Finalise the delivery of ministerial chauffeur vehicles to replace the Holden Caprice thereby providing greater flexibility, lower emissions, and vehicles fit for purpose across the whole ministerial fleet.

The Holden Caprices have been replaced with a range of vehicles providing greater flexibility, fuel efficiencies and safety.

Program: Government Services

Sub Program: Electorate Services

Manage former members and staff smoothly and efficiently as required following the March 2022 state election whilst effectively engaging new members and staff after declaration of the polls.

All new member / staff inductions completed at the first opportunity after poll declaration.  Outgoing members and staff were well supported and informed in the lead up to and post-election.

Program: Government Services

Sub Program: Parliamentary Network Services

Improve disaster recovery capabilities.

Improved capability for Parliament to continue to function following a disaster situation.

Program: Government Services

Sub Program: Fines Enforcement and Recovery Unit

Continue to identify non-financial resolution opportunities for vulnerable clients to address outstanding fines

Achieved and continuing to explore expansion into problem gambling.

Program: Government Services

Sub Program: Fines Enforcement and Recovery Unit

Continue to accept additional civil debt from state government entities for recovery

FERU commenced debt recovery for an additional two state government entities in 2021-22.

Program: Government Services

Sub Program: Fines Enforcement and Recovery Unit

Establish a new external debt collection panel to assist recovery in both fines and civil debt.

Procurement commenced in 2021‑22 for new external debt collection services agreement.

Program: Government Services

Sub Program: Fines Enforcement and Recovery Unit

Implement operational changes to support approved legislative amendments to the Fines Enforcement and Debt Recovery Act 2017.

Parliamentary consideration of amending legislation lapsed. Amendments to be reintroduced.

Graduate Program

DTF provides a Graduate Program which provides opportunities for graduates in accounting, finance, commerce and economics to gain exposure in multiple parts of the business.

The program enables the graduates to work in a variety of areas within the business and focusses on assisting them to assimilate into the public sector, build their interpersonal skills and technical skills.

In 2021-22 DTF engaged 12 graduates.

Skilling SA / Electorate Services Traineeships

DTF employed 54 Trainees in 2021-22.

Our Conversations

DTF employees have Development Plans in place which are facilitated and documented through the online system OurDevelopment.

Wellbeing for Our People

Implementation of the 2021-2024 Wellbeing for Our People program continued to support our employees through individual choice of initiatives to maximize wellbeing in the areas of ‘Mind’, ‘Body’, ‘Purpose’ and ‘Place’. This included 147 staff participating in the Be Well personal resilience program.

Leadership Commitment to WHS

Deloitte Touche Tohmatsu conducted a risk based self-insurer audit designed to gain insight into leaders’ understanding of WHS risk management and safety leadership and staff perceptions of safety and wellbeing behaviours. Results were overall positive with strengths including the Wellbeing for Our People program, consultation, and collaboration to inform future strategies.

Total new workplace injury claims

2

4

-50%

Fatalities

0

0

0

Seriously injured workers*

0

0

0

Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE)

0.6

0

n/a

Number of notifiable incidents (Work Health and Safety Act 2012, Part 3)

0

0

0

Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195)

0

0

0

Total gross workers compensation expenditure ($) ***

707,280

599,193

+18%

Income support payments – gross ($)

348,960

209,435

+67%

EXECOF

1

SAES 2

12

SAES 1

38

Total income

282,022

302,929

20,907

257,924

Total expenses

282,019

290,891

8,872

268,056

Net result

3

12,038

12,035

(10,132)

Changes in assets

revaluation surplus

-

-

-

827

Total comprehensive result

3

12,038

12,035

(9,305)

Current assets

30,122

48,568

18,446

34,382

Non-current assets

70,033

65,637

(4,396)

64,259

Total assets

100,155

114,205

14,050

98,641

Current liabilities

38,769

42,331

3,562

38,100

Non-current liabilities

53,355

48,248

(5,107)

48,541

Total liabilities

92,124

90,579

(1,545)

86,641

Net assets

8,031

23,626

15,595

12,000

Equity

8,031

23,626

15,595

12,000

All consultancies below $10,000 each - combined

27 individual engagements for various purposes.

116,500

Power Sector Services Pty Ltd

Transmission engineering design advisor for projects managed by Commercial and Economics branch

11,270

The University of Adelaide

Technical advice on hazardous substances materials for emergency services

11,725

Michael Rice

Provision of superannuation advice and guidance to the Super SA Member Outcomes and Insurance committee

17,466

Deloitte Risk Advisory Pty Ltd

External web penetration testing of functionalities delivered by Frontier

19,688

KPMG

Specialist commercial advice

20,000

Converge International Inc

Staff coaching and wellbeing sessions for the South Australian Government Financing Authority

21,452

CyberCX Pty Ltd

Security and risk assessment of the Super SA public facing web application

22,500

RMB Service Group

Provision of an expert report associated with workplace incident investigation

23,891

Payroll Matters Pty Ltd

Provision of technical payroll services

25,200

PricewaterhouseCoopers

Specialist commercial advice

27,320

KPMG

Specialist commercial advice

29,680

Mott Macdonald Aust Pty Ltd

Specialist commercial advice

32,500

David Tune

Periodic review of the Board of Treasurers' objectives, functions, and organisation of the Board of Treasurers and the Secretariat

33,600

Acton Advisory Pty Ltd

Commercial advice relating to the Royal Adelaide Hospital public private public partnership

33,965

KPMG

Review of SA-NT DataLink to support SA Government policy design and program evaluation

34,171

Infrastructure SA

Gateway Review of the SA Schools public private partnership (PPP) project - operational readiness

37,363

GPA Engineering Pty Ltd

Specialist commercial advice

48,482

Mercer Consulting (Aust)Pty Ltd

Actuarial review of superannuation schemes

51,200

KPMG

Support for the development of a business case for the replacement of the Masterpiece financial management system

63,850

Adastra Corporate Advisory Pty Ltd

Specialist commercial advice

90,000

Bevington Consulting Pty Ltd

Support for the development of a target operating model business case to achieve outcomes related to the Super SA strategic plan

97,039

The NTF Group

Superannuation specialist assistance on various Super SA strategic projects

102,400

Gray Andreotti Advisory

Specialist commercial advice

103,130

KPMG

Detailed planning, costing and design activities for the initial vision phase of the Masterpiece replacement project

116,383

AECOM Australia Pty Ltd

Development and design of marine enabling infrastructure for Port Bonython hydrogen hub

118,227

Deloitte Consulting Pty Ltd

Engagement of a superannuation prudential management specialist

126,000

KPMG

Support for the development and implementation of a change management governance framework for Super SA

161,251

PricewaterhouseCoopers

Review of the fiscal effects of the new Horizontal Fiscal Equalisation (HFE) arrangements for each state and territory and for the Commonwealth Government

163,636

Financial IQ Pty Ltd

Support for the development of a target operating model business case to achieve outcomes related to the Super SA strategic plan

167,807

Bailey Abbott Pty Ltd

Review of the Super SA Information Communications Technology service model

190,135

PricewaterhouseCoopers

Specialist cyber security review and advice

420,000

GHD Pty Ltd

Specialist engineering advice

596,757

Total

3,018,088

All contractors below $10,000 each - combined

42 individual engagements for various purposes.

180,245

Gallagher Benefit Services

Customisation of Super SA's website calculator for the Triple S Scheme

10,000

Australian Institute of Management

SafeWork SA staff training

10,846

Objective Corporation Ltd

Technical support for the Objective records management system

10,875

Australian co-ordinating Registry (QLD)

Provision of quarterly data updates from the Queensland Registry of Births Deaths and Marriages

11,000

Key Energy & Resources Pty Ltd

Support services for the across government gas contract renewal

12,520

CyberCX Pty Ltd

Security review of the Procurement Activity and Reporting System (PARS)

12,600

DAATS Pty Ltd

Digital and audio transcription services related to a workplace incident investigation

13,538

Land Services SA

Modification of data feed files for the Revenue Information Online (RIO) system

14,600

CyberCX Pty Ltd

Security testing of the planned Bluedoor (ER3) software upgrade to ensure Bluedoor meets security requirements

14,625

Biz Hub Australia Pty Ltd

Proof of concept for the South Australian Employment Tribunal's (SAET) legacy system application 'Director'

15,000

Nucleus Media Australia Pty Ltd

Development of a series of reusable digital screen animations for Super SA’s new member centre

15,255

Greencap - NAA Pty Ltd

Asbestos testing - sample identification for a workplace incident investigation

15,638

CulturAlchemy Pty Ltd

Super SA staff training and workshops to build leadership and change management capability

17,000

Iocane Pty Ltd

Fines Unit disaster recovery environment infrastructure

18,795

IT Sutherland

Project management support for SafeWork SA annual records archiving program

20,894

Symmetri

Provision of strategic planning workshops for SafeWork SA

26,550

James Anthony Group Pty Ltd

Provision of specialised testing services for Super SA' website platforming project

27,495

Safety Wise Solutions Pty Ltd

Provision of Incident Cause Analysis Method training for SafeWork SA

28,672

DB Aero Pty Ltd

Formulation of tender documentation for the aircraft hire tender

32,338

CKM Management Solutions Pty Ltd

Management accounting services to assist in the preparation of the annual agency statements

34,453

Placard Pty Ltd

Production of high-risk work licence photocards

36,051

RixStewart Pty Ltd

Facilities management advisor for the schools PPP project

38,306

Peoplebank Australia Ltd

Parliamentary Network Support Group staff training

38,456

Adaps Pty Ltd

Testing of the new updated Super Steam messaging format to ensure Super SA is compliant with ATO requirements

38,700

Yell Creative Pty Ltd

Development of Super SA’s value proposition

42,000

KPMG

End of financial year reporting tool support

47,571

Bentleys (SA) Pty Ltd

Financial monitoring of builders in relation to the SA Schools PPP program

48,013

Live Pro Australia Pvt Ltd

Fines Unit knowledge management system software

49,652

Dun & Bradstreet (AUST) Pty Ltd

Provision of external debt collection services

51,220

Reculver Processing Services

Secure inbound mail processing services

51,583

Biz Hub Australia Pty Ltd

Migration of the South Australian Employment Tribunal's (SAET) legacy system application 'Director'

55,836

KPP Ventures Pty Ltd

Contract management support for the South Australian Government Financing Authority

58,383

Deloitte Risk Advisory Pty Ltd

Provision of audit and governance services in relation to Bluedoor (ER3) software upgrade and Fund Selection projects

67,000

Nerkle Business Modelling

Management accounting services

76,538

illion Digital Tech Solutions

Provision of external debt collection services

77,000

Rosslyn Cox And Mark Williams

SafeWork SA staff training

83,350

Aurecon Australasia Pty Ltd

SA Schools PPP project - Technical Advisor

83,391

The University of Adelaide

Graduate development program training

83,749

Deloitte Risk Advisory Pty Ltd

Super SA internal audit services

87,838

Bailey Abbott Pty Ltd

Provision of services to scope requirements for a Fines Unit end-to-end telephony system

90,762

Hays Specialist Recruitment

Technical support for the Objective records management system

94,595

BDO Services Pty Ltd

Development and delivery of a procurement systems business case

96,955

CyberCX Pty Ltd

Penetration testing and vulnerability assessments

104,930

Nerkle Business Modelling

Management accounting services for the small business grant program

105,283

Flinders University

Evaluation of the Aspire social impact bond for Commercial and Economics branch

109,864

Elevation Design Pty Ltd

Design, creation, and installation of Super SA branding

120,672

KPMG

Review and assessment of rounds three, four and seven of the small business grant program

128,500

BDO Services Pty Ltd

Probity services for various projects managed by Commercial and Economics branch

131,507

Hudson Global Resources (Aust)

Financial services support for the South Australian Government Financing Authority

135,340

KPMG

Taxation advice on super SA statutory obligations

142,829

ASG Group Limited

Project management services to support the development and delivery of key Super SA strategic programs

145,725

SRA Information Technology Pty Ltd

Ongoing development, implementation and maintenance of SafeWork SA’s infonet system

147,207

National Credit Management

Provision of external debt collection services

151,857

ASG Group Limited

Project management services to support Super SA’s Print and Mail House Services project and the website replacement project

156,480

Between Pty Ltd

Information technology support for the South Australian Government Financing Authority

157,684

Lane Laser Printers Pty Ltd

Provision of printing and dispatch services

159,749

Enclave Project Delivery

Project director services for the Schools PPPP project

192,856

Identity Care Australia

Advice and assistance to employees impacted by the Frontier cyber incident

200,196

Debtrak Pty Ltd

Debt collection software licences and system maintenance services

208,310

WT Partnership

Independent reviewer services for Schools PPP project

242,371

PricewaterhouseCoopers

Internal Audit services

251,062

Australia Post

Provision of payment processing services for RevenueSA

252,932

Paxus Australia Pty Ltd

Information technology support for Super SA

265,824

Empired Ltd

Design and implementation of the new Super SA corporate website

273,111

Financial IQ Pty Ltd

Advisory services on the strategic product development and implementation of Super SA's Enterprise Release 3 project

279,750

KPMG

Review and assessment of rounds three and four of the small business grant program

310,324

LobsterPot Solutions Pty Ltd

Provision of data migration and customisation services for the Fines Unit

330,983

Commonwealth Bank of Australia

Provision of payment processing services for RevenueSA

646,269

Industry Fund Services Pty Ltd

Financial planning services for Super SA members

1,323,397

Fujitsu Australia Ltd

Revenue SA system support and application management services

1,523,733

SS&C

Statement of Works for the Bluedoor System

2,731,579

Total

12,689,967

Timesheet fraud

1

Fines Enforcement and Debt Recovery Act 2017 and Fines Enforcement and Debt Recovery Regulations 2018

7—Annual report

(1) The Chief Executive of the administrative unit of the Public Service that is, under a Minister, responsible for the administration of this Act must, not later than 30 September in each year, submit to the Minister a report on the work of the Chief Recovery Officer for the financial year ending on the preceding 30 June.

(2) The report must include information prescribed by the regulations or required by the Minister.

Total amount of debt payable to the Chief Recovery Officer as at 1 July 2021

$128.3m

$282.6m

$410.9m

$29.4m

Total amount of debt that became payable to the Chief Recovery Officer during the financial year (1 July 2021 to 30 June 2022)

$40.1m

$162.5m

$202.6m

$55.6m

Total amount paid to the Chief Recovery Officer during the financial year (1 July 2021 to 30 June 2022)

$21.0m

$93.6m

$114.6m

$7.7m

Total amount State Debt resolved by payment direct to Public Authorities during the financial year (1 July 2021 to 30 June 2022)

-

-

-

$5.6m

Total amount of debt waived* by the Chief Recovery Officer during the financial year (1 July 2021 to 30 June 2022)

$13.3m

$20.3m

$33.6m

-

Total amount of debt that was written off by the Chief Recovery Officer during the financial year (1 July 2021 to 30 June 2022)

$4.4m

$7.7m

$12.1m

$9.3m**

Total amount of penalties managed by the Chief Recovery Officer as at 30 June 2022 including:

Court Penalties

Expiation

Total

Civil Debt

Total amount subject to Arrangements

Total amount subject to arrangements includes amounts ‘not owed to state’ and ‘not yet due’

$56.4m

$143.8m

$200.2m

$9.3m

Total amount on which Payment has been deferred (Stay, Community Service, custody)

$6.6m

$12.0m

$18.6m

$2.5m

Total amount subject to Enforcement Action

$41.6m

$130.9m

$172.5m

$48.7m

Total amount not yet due (not debt)

$6.0m

$1.9m

$7.9m

-

Total amount not owed to State

$17.2m

$7.2m

$24.4m

-

Total

$127.8m

$295.8m

$423.6m

$60.6m

Professional behaviour

Staff attitude

Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency

12

Professional behaviour

Staff competency

Failure to action service request; poorly informed decisions; incorrect or incomplete service provided

10

Professional behaviour

Staff knowledge

Lack of service specific knowledge; incomplete or out-of-date knowledge

5

Communication

Communication quality

Inadequate, delayed or absent communication with customer

33

Communication

Confidentiality

Customer’s confidentiality or privacy not respected; information shared incorrectly

11

Service delivery

Systems/technology

System offline; inaccessible to customer; incorrect result/information provided; poor system design

34

Service delivery

Access to services

Service difficult to find; location poor; facilities/ environment poor standard; not accessible to customers with disabilities

3

Service delivery

Process

Processing error; incorrect process used; delay in processing application; process not customer responsive

111

Policy

Policy application

Incorrect policy interpretation; incorrect policy applied; conflicting policy advice given

24

Policy

Policy content

Policy content difficult to understand; policy unreasonable or disadvantages customer

274

Service quality

Information

Incorrect, incomplete, out dated or inadequate information; not fit for purpose

3

Service quality

Access to information

Information difficult to understand, hard to find or difficult to use; not plain English

3

Service quality

Timeliness

Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met

19

Service quality

Safety

Maintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness

0

Service quality

Service responsiveness

Service design doesn’t meet customer needs; poor service fit with customer expectations

12

No case to answer

No case to answer

Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate

103

Investments (Super SA specific)

Investments

Investment fees; Dissatisfaction with investment of assets

6

Total

663

Number of positive feedback comments

20

Number of negative feedback comments

0

Total number of feedback comments

20

% complaints resolved within policy timeframes

80%

Number of positive feedback comments

32

Number of negative feedback comments

170

Total number of feedback comments

202

% complaints resolved within policy timeframes

76%

Number of positive feedback comments

21

Number of negative feedback comments

0

Total number of feedback comments

21

% complaints resolved within policy timeframes

90%

Number of positive feedback comments

10

Number of negative feedback comments

4

Total number of feedback comments

14

% complaints resolved within policy timeframes

68%

Number of positive feedback comments

1

Number of negative feedback comments

11

Total number of feedback comments

12

% complaints resolved within policy timeframes

100%