Department of Treasury and Finance

Transactional, Merchant and Purchase Card banking services

The SA Government is currently transitioning its transactional and merchant services to the Commonwealth Bank of Australia (CBA). Purchase card services will remain with ANZ. During the course of the transition it is recommended that enquiries about any new services be forwarded to the DTF Banking Management Team (8226 9795) for proper consideration of how to proceed.

For queries regarding existing transaction banking services still with Westpac, or merchant services still with ANZ, please continue to utilise the contacts listed below. If the matter is impacted by the transition process, you may be asked to contact the DTF Banking Management Team to assist with the appropriate course of action.

Westpac transactional banking services

Client services

Contact client services for day to day enquiries such as account opening and closing, signatories, interest and fee enquiries and bank options. Read more...

Transactional solutions team

For statement enquiries, voucher retrievals, traces on transactions and other transaction matters. Read more...

Stop payments

For all stop payments on Westpac cheques. Read more...

Corporate Online

For all any issues with Corporate Online. Read more...

Direct entry operations

For recalls of files or transactions and late processing. Read more...

Global payments

For enquiries on correspondent banks for overseas TTs and bank drafts. Read more...

Financial markets

For dealer booked foreign exchange rates for amounts exceeding AUD25,000. Read more...

Payments processing service (PPS) delivery team

For operational and processing problems with payment processing files. Read more...

Payments processing service (PPS) technical support

For technical difficulties with payment processing files. Read more...

ANZ Merchant and purchase card services

Merchant facilities

For all new accounts and escalations of issues. Read more...

EFTPOS helpdesk & EFT support

For 24 hour/7 day support with EFTPOS and EFT issues. Read more...

Merchant customer resolution

For support from 7.30 am to 4.30 pm (South Australian time) on business days. Read more...

Purchase cards

First point of contact for card administrators. Read more...

Commercial card customer service centre

First point of contact for cardholders. Read more...

ANZ Online

For issues with delivery of data exchange infospan files. Read more...

ANZ electronic data files

Interfacing and reconciliation issues with ANZ infospan files. Read more...

Contract management

For Department of Treasury and Finance contract management enquiries. Read more...