Transactional, Merchant and Purchase Card banking services
The SA Government is currently transitioning its transactional and merchant services to the Commonwealth Bank of Australia (CBA). Purchase card services will remain with ANZ. During the course of the transition it is recommended that enquiries about any new services be forwarded to the DTF Banking Management Team (8226 9795) for proper consideration of how to proceed.
For queries regarding existing transaction banking services still with Westpac, or merchant services still with ANZ, please continue to utilise the contacts listed below. If the matter is impacted by the transition process, you may be asked to contact the DTF Banking Management Team to assist with the appropriate course of action.
Westpac transactional banking services
Contact client services for day to day enquiries such as account opening and closing, signatories, interest and fee enquiries and bank options. Read more...
Assistance is also provided for:
- direct entry limits
- bank guarantees
- updates to cheque cashing authorities
- coordinating branch activities
- new Corporate Online sites
- amendments to Corporate Online sites.
Fiona (08) 8230 2109
Meg (08) 8230 2107
Lindsay (08) 8230 2112
F: (08) 8113 2070
Transactional solutions team
For statement enquiries, voucher retrievals, traces on transactions and other transaction matters.
P: 1800 150 140
F: 1800 150 121
For all stop payments on Westpac cheques. Read more...
- all stop payment requests must be faxed
- stop payment requests can also be processed via Corporate Online.
F: 1300 656 954
For all any issues with Corporate Online. Read more...
Contact the Customer Enquiry Manager for new sites or amendments.
F: 1300 134 291
Direct entry operations
For recalls of files or transactions and late processing. Read more...
P: 1300 360 406
F: (02) 9767 1113
For enquiries on correspondent banks for overseas TTs and bank drafts. Read more...
P: 1800 632 308
For dealer booked foreign exchange rates for amounts exceeding AUD25,000. Read more...
Agencies must provide a dealing authority before booking rates over the telephone is allowed.
P: (03) 9608 3386
F: (03) 9608 3442
Payments processing service (PPS) delivery team
For operational and processing problems with payment processing files. Read more...
P: (02) 9806 4316 or (02) 9806 4345
F: (02) 9806 4294 or (02) 9806 4244
Payments processing service (PPS) technical support
For technical difficulties with payment processing files. Read more...
P: (02) 9260 5466
F: (02) 9260 7871
ANZ Merchant and purchase card services
For all new accounts and escalations of issues. Read more...
Cathy McNeil, Business development and relationship manager.
P: (08) 8218 8020
F: (08) 8218 8049
EFTPOS helpdesk & EFT support
For 24 hour/7 day support with EFTPOS and EFT issues. Read more...
For all problems and enquiries regarding:
- electronic terminals
- hardware enquiries
- error messages.
P: 1800 039 025
F: (03) 9277 1909
Merchant customer resolution
For support from 7.30 am to 4.30 pm (South Australian time) on business days. Read more...
For all issues and enquiries regarding:
- mis-posted items
- other error adjustments.
First point of contact for card administrators. Read more...
For all service and account related issues including:
- new cards
Renu Narayan, Relationship Manager.
P: (03) 8654 1146
P: 1800 636 359
F: 1800 458 974
Commercial card customer service centre
First point of contact for cardholders. Read more...
For all account related enquiries including:
- card balances
- transaction enquiries
- report lost or stolen cards.
P: 1800 032 481
F: 1800 459 143
Lost or stolen cards
P: 1800 033 844 (after hours)
For issues with delivery of data exchange infospan files. Read more...
For support with:
Helpdesk: 133 199
F: (03) 9277 1300
ANZ electronic data files
Interfacing and reconciliation issues with ANZ infospan files. Read more...
For Department of Treasury and Finance contract management enquiries. Read more...
P: (08) 8226 9795
Rebekah Bholanat (Monday & Tuesday)
P: (08) 8226 9582
Send a web enquiry
+61 8 8226 9500